Do Not Sell My Personal Information

Last Updated: February 27, 2026

At Tosore, your privacy is at the heart of our commitment to excellent service. As a professional UK retailer, we operate in full compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025. We are also dedicated to protecting the rights of our customers within the European Economic Area (EEA) under the EU GDPR.

1. Your Data Protection Rights

As a resident of the UK or EEA, you possess specific legal rights regarding the personal information we maintain:

  • Access: You may request a summary and a copy of the personal data we hold about you.
  • Correction: You have the right to ask us to rectify any inaccurate or incomplete information.
  • Deletion: Also known as the 'Right to be Forgotten', you can request the removal of your data, provided it does not conflict with our legal retention duties (such as HMRC tax records).
  • Restriction & Objection: You may request that we limit the processing of your data or object to its use for specific purposes, such as direct marketing.
  • Portability: You have the right to receive your data in a structured, commonly used electronic format.
  • Regulatory Complaints: If you believe your data is being handled incorrectly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority (www.ico.org.uk).

2. Why We Collect Your Information

We use your personal data strictly for professional purposes, including:

  • Order Fulfillment: To process transactions and deliver your lighting fixtures.
  • Support: To provide expert customer assistance and handle returns efficiently.
  • Secure Payments: To facilitate transactions via our PCI-DSS certified payment partners.
  • Communication: To send essential updates regarding your shipment and tracking status.
  • Improvement: To analyse and enhance the shopping experience on our website.

3. Data Sharing & Security

We operate a strict policy: we never sell, rent, or trade your personal data. Information is only shared with essential service providers (such as Shopify, Royal Mail, and DHL) to the extent required to complete our service to you.

4. Contact Our Data Lead

If you have any questions about this policy or wish to exercise your rights, please contact our Data Protection lead at:

Email: info@tosore.com

We aim to address and respond to all privacy-related inquiries.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

Customer Service (Opening Hours):

  • Monday - Friday:  09:00 - 18:00 (GMT)
  • Saturday and Sunday:  10:00 – 16:00 (GMT)