Privacy policy

Privacy Policy

Last updated: 18 December 2025

This Privacy Policy explains how Tosore (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, place an order, or otherwise interact with our services.

By using our website, you agree to the practices described in this policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be published on this page with a revised “Last updated” date.

Personal Information We Collect

The type of personal information we collect depends on how you use our website. This may include:

Information You Provide Directly

  • Name and contact details (email address, phone number)
  • Shipping and billing addresses
  • Order and payment confirmation details
  • Customer support communications

Providing certain information is necessary to place an order. If you choose not to provide it, some services may not be available.

Information Collected Automatically

When you browse our website, we may automatically collect limited technical information such as:

  • IP address
  • Browser type and device information
  • Pages visited and interaction data

This data helps us understand how our website is used and improve functionality.

Information from Third Parties

We may receive information from trusted service providers, such as:

  • Payment processors (to securely process payments)
  • Delivery partners (to fulfil orders)
  • Website platform providers (such as Shopify)

All third-party data is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use personal data only where necessary and lawful, including to:

  • Process and deliver orders
  • Communicate about purchases or customer support requests
  • Improve website performance and user experience
  • Comply with legal and regulatory obligations
  • Send marketing communications, where you have given consent

We do not sell or trade personal data.

Cookies

Our website uses cookies to function properly and improve user experience. Cookies help us remember preferences, analyse site usage, and ensure secure operation.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

For more information, please see our Cookies Policy.

Sharing of Personal Information

We may share limited personal data with trusted third parties only where necessary, including:

  • Payment providers

  • Shipping and fulfilment partners

  • Website and analytics service providers

These parties process data solely to perform their services and are required to protect your information.

Data Security and Retention

We take reasonable technical and organisational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.

Personal data is retained only as long as necessary to fulfil orders, meet legal obligations, resolve disputes, or enforce agreements.

Your Rights

Depending on your location (UK, EU, or EEA), you may have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data, where legally permitted
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent for marketing communications

You can exercise these rights by contacting us at info@ Tosore.co.uk.

Children’s Data

Our website and services are not intended for children, and we do not knowingly collect personal data from individuals under the age of 16.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. Please review their policies separately.

International Data Transfers

Where personal data is transferred outside the UK or EEA, we rely on recognised legal safeguards such as standard contractual clauses to ensure appropriate protection.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: info@tosore.com