Payment Policy

Payment Policy – Tosore

Last updated: February 27, 2026

At Tosore, we aim to make your checkout experience as secure and straightforward as our lighting is brilliant. We offer a variety of trusted payment methods to ensure your transaction is handled with the highest level of security. All payments are authorised and processed in real-time at the moment of purchase.

Accepted Payment Methods

To provide a seamless experience, we accept the following secure payment options:

  • Credit & Debit Cards: Visa, Mastercard, American Express, and Maestro.
  • Mobile Wallets: Apple Pay and Google Pay for a fast and encrypted checkout.

Transaction Currency

All orders on our website are processed in GBP (£ - British Pound). As a UK-based specialist, we do not charge additional currency fees for domestic orders. If you are using a non-UK bank account, please consult your provider regarding any potential exchange rate adjustments.

Commitment to Payment Security

Your financial safety is our absolute priority. Every transaction on tosore.com is protected by SSL (Secure Socket Layer) encryption. This ensures that your payment data and personal details are fully shielded from unauthorised access.

  • PCI Compliance: We do not store your credit card information on our servers. All payments are securely managed by certified, PCI-DSS compliant payment gateways.

Order & Payment Confirmation

Once your payment is successfully processed, you will automatically receive an order confirmation email. This serves as proof of payment and signals that our team has begun preparing your lighting fixtures for dispatch. If you haven't received this email within 24 hours, please check your spam folder or contact us at info@tosore.com.

Handling Payment Issues

If your payment is declined, we suggest verifying your card details, the expiry date, and the billing address (which should match your bank’s records). If problems continue, please contact your financial institution. Our support team is also available to help you troubleshoot the checkout process.

Payment Inquiries & Disputes

Should you notice any discrepancies or unauthorised charges, please notify us immediately at info@tosore.com. We take all payment-related concerns seriously and strive to resolve any issues swiftly and professionally.

Tosore Store Policies – Quick Links

  • Shipping & Delivery: We exclusively serve the United Kingdom. Shipping is free on every order, with an estimated arrival time of 6 to 9 business days. View Shipping Policy
  • Returns & Refunds: We offer a 30-day return window from the date of delivery. Items must be in their original, uninstalled condition. We charge £0.00 restocking fees. View Refund Policy
  • Your Privacy: We are fully compliant with the UK GDPR. Your data is only used to facilitate and deliver your order. View Privacy Policy

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

Customer Service (Opening Hours):

  • Monday - Friday:  09:00 - 18:00 (GMT)
  • Saturday and Sunday:  10:00 – 16:00 (GMT)